PRIVACY POLICY (Detailed)
Effective Date: 20-07-2025
1. Introduction
At The Untrainer, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with applicable laws such as the General Data Protection Regulation (GDPR), Information Technology Act (India), and other relevant local data protection regulations.
We are committed to ensuring the confidentiality and integrity of the data you share with us, whether you’re an individual life coaching client or a corporate training partner.
2. What Information We Collect
We collect personal information from users in the following ways:
a. Directly from you
Name, email address, contact number
Organization name and job title (for corporate clients)
Session preferences, feedback, and learning goals
Payment information (processed securely through third-party gateways)
Audio/video recordings of sessions (only with explicit consent)
b. Automatically through our website
IP address and browser type
Pages visited, time spent on the website
Device information and location (via analytics tools)
Cookies and tracking pixels
3. How We Use Your Information
Your data is used for the following purposes:
To schedule and deliver coaching or training sessions
To personalize your experience and progress tracking
To send notifications, updates, and educational content
For invoicing, payments, and customer service
To analyze website traffic and improve content delivery
For legal compliance and dispute resolution if necessary
We do not sell, rent, or share your data with third parties for marketing purposes.
4. Legal Basis for Data Processing
We process your data under the following legal grounds:
Consent – when you voluntarily provide personal data.
Contract – to deliver coaching/training services as agreed.
Legitimate Interest – to communicate and improve our services.
Legal Obligation – to meet regulatory or legal requirements.
5. Data Sharing & Third Parties
We may share data only with:
Service providers (Zoom, Google Meet, Stripe, CRM tools) used to deliver services.
Trainers, coaches, and facilitators (bound by confidentiality agreements).
Legal authorities, only if required by law.
We conduct due diligence to ensure all third parties uphold strict data protection practices.
6. Use of Cookies
We use cookies to:
Maintain sessions and preferences
Collect analytics through tools like Google Analytics
Serve personalized content
You may accept or reject cookies using the settings in your browser.
7. Data Retention Policy
Personal data is stored only as long as necessary to fulfill its purpose.
Session records and feedback forms are retained for up to 24 months.
Billing records may be retained longer for legal and financial compliance.
Data can be deleted on request unless legally required to retain it.
8. Security Measures
We take all reasonable precautions to protect your data, including:
SSL encryption for web forms and transactions
Password-protected file access for coaches/trainers
Regular audits of data handling practices
Access control and role-based permission for employees
9. Your Data Rights
As a user, you have the right to:
Access your personal information
Rectify incorrect or outdated information
Withdraw consent at any time
Request erasure (“right to be forgotten”)
Request a copy of your data (data portability)
File a complaint with a data protection authority
To exercise your rights, please email us at privacy@learn.theuntrainer.org
10. Children’s Privacy
Our services are intended for adults (15+). We do not knowingly collect data from minors. If you believe a minor has shared data with us, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with the updated date. We recommend checking periodically to stay informed.
